Delivering technical documentation efficiently and accurately – ‘simple’ makes all the difference

Technical documentation

It was a Monday morning when I recognized a recurring problem during a conversation with a customer. He told me that a distraught colleague from production was standing in his office looking for instructions on how to calibrate a machine. He was in the middle of the work process but was having difficulty finding the required documentation quickly. "Where can I find that again? Can you briefly explain to me how it works?" - a question that takes up…