Tag: Multi-Level-Documentation

Chiron and DOCUFY

DOCUFY has been around for 20 years. We have been a customer for almost half that time. This brief article is intended to show how we have fared.

When mechanical engineers make documentation…

We first made contact with the company from Bamberg in late 2008 when we were looking for a replacement for our existing content management system. At that time, XML-based systems were still in the development phase.
DOCUFY’s first presentations won us over to the point that we included COSIMA on our shortlist. However, we were not able to accept the bid for a while as the mechanical engineering crisis got in our way.

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WE are DOCUFY

WE – this is a “colourful bunch” of different age groups, educational levels, genders, strengths and knowledges. By now we have grown to a proud 103 employees (as of 01.04.2018) and the trend is still rising, because we are pursuing a common goal:

The revolution in technical documentation.

We work daily to optimize systems, processes and procedures, to develop new concepts and fill the information space with life. Hand in hand, for our customers, every day anew, fully motivated and with fun!

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My Filter – filtered just for me

Hello TopicPilot Users (and Soon-to-be Users),

Searching and finding is exactly what TopicPilot was developed to do. Now you no longer have to start at the beginning every time you want to search for something. Faceted searches have always been a quick way of limiting the number of hits in TopicPilot. The solution also supports the use of QR codes and external links to help you access specific information quickly. Still, filtering can sometimes take a lot of time and effort.

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A day in the life of an editorial department

In 2015, the SIEMENS AG Locomotive Documentation department wanted to introduce a Component Content Management System (CCMS) to optimize its editorial process and chose COSIMA go! from DOCUFY. In this article, system administrator Tobias Zieringer describes the introduction of the system:

… I had only just arrived in the office when my mobile rang. The sales department wanted to know when the documentation for our new customer would be ready, oh, and they needed replies to the review comments from last week as soon as possible.

My colleague gave me a questioning look: “How will we have time to introduce a new CCMS? What are the aims of the new system? Should we choose an off-the-shelf product, or start from scratch? And how does publication configuration even work?”

“Enough questions, let’s just get started,” I replied: “There no such thing as the perfect moment!”

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Making space for information

DOCUFY Guest post for the doctima blog

Current trends like digitalization, industry 4.0, mobile computing, social selling and big data will influence the products of tomorrow and, ultimately, impact the future development of our entire society.
Technical documentation is not immune to these changes, of course. On the contrary – information is increasingly becoming the lubricant of our digital world, and who is better placed to provide it than the technical documentation sector? It now has a unique opportunity to leave behind its traditional wallflower image and become a major player in corporate structures.

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Information is becoming intelligent: a look back at tekom 2016

How time flies! We spent months preparing for the tekom annual conference − the industry event for technical communication − and then the trade fair went by in a flash for us, the more than 4,000 visitors and approximately 170 exhibitors. The sheer speed made the three days of the fair from November 8−10 just that much more intensive. They were chock-full of important conversations, interesting talks, exciting industry news and a few amusing team moments.

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5 Questions about TopicPilot

Interviewee: Christoph Beckmann, Product Manager TopicPilot

What is TopicPilot, and what does the product offer?
TopicPilot is our mobile publication platform that makes it possible for users to deliver content throughout a business and to all of a business’ customers. TopicPilot’s USP is its efficient way of finding and making individual topics, documents, videos, or Office files and PDFs available in the blink of an eye. But the best thing is that TopicPilot can be used immediately with existing data without the need for any special adjustments. A high-performance full-text search is another key component of the application and is available both online and offline on mobile iOS and Android devices.

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The most important department at the company

I have a dream: that technical documentation will become the most important department at a company.

When I presented this dream during my opening speech at our 2016 DOCUFY User Meeting, the audience was exhilarated. But we all know what the reality of today’s documentation work looks like. The technical documentation department rarely has a lobby on the management board and is viewed by many as a mere cost factor that needs to be kept at a minimum. I remember making a visit to a large producer of household appliances. The technical writer there had managed to invite her boss to a meeting about their content management system. He opened the meeting with the words: “I personally think that technical documentation is superfluous. We only have a documentation department because we are required to by law.”

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What are the Advantages of Multi-Level Documentation?

As a specialist for company and product positioning, claudiusbähr+friends helped DOCUFY develop its Multi-Level documentation strategy and translate it into communication initiatives. The one-and-a-half years in which we accompanied DOCUFY on this journey were exciting for us for two reasons:

  1. The time was quite simply right for Component Content Management to “take off.” The idea of liberating technical documentation content from its own limits of utilization was an answer to the fundamental challenges facing innumerable companies in the future. Discovering a market perspective of this caliber together with a visionary customer can feel a little like Christmas.
  2. The idea of Multi-Level documentation counts for nothing if there is no technical basis on which to implement it. But it was precisely this basis that was inherent to the DOCUFY product portfolio – in particular, due to the redevelopment of TopicPilot as a mobile publication platform. The strategic and creative task was getting to the heart of this using the term Multi-Level documentation, thereby helping DOCUFY to occupy its own market category.

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